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Our Customer Care is here to address your needs.

We take customer care seriously and want to assist you in any manner possible. Our customer care team will be sure the most appropriate staff member will respond promptly.
Use this simple form to contact our Customer Care support team. An example of reasons to use this form may be:

  • You are not sure who to contact in regards to your request.
  • You need assistance with an Embroidery Design School matter.
  • You were not able to locate what you need on our web site.
  • You wish to check the status of an order and are not sure who to contact.
  • If requesting a discount coupon please specify which:
    • Ginko Designs embroidery stock design club
    • Ginko Designs Wilcom alphabet club
    • Ginko Designs embroidery stock alphabets
    • Basic Embroidery Digitizing
    • CorelDRAW
    • Wilcom
    you are requesting a coupon for. Specify this in the comment section below.
  • Any question, concern or comment you would like to submit.

If you require Wilcom Software support, please do not use this form. Instead submit a Wilcom Software Support Request form. You may access this form here.

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Ginko Designs and The Embroidery Design School are trademarks of Strawberry Stitch Co.